CLM 2023 Focus Conference & Holiday Party

November 29, 2023


Breakfast – Talkin’ ’bout My Generation: Strategies for Effective Negotiations with Millennial and Gen Z Plaintiffs and Claimants


November 29, 2023 7:45 AM

This session will provide helpful insight into negotiation strategies that can be used with various generations of plaintiffs and claimants. Panelists will compare and contrast traditional methods of negotiations that may work well with Baby Boomers and Gen X but may not be the most effective with younger generations. Drawing from their varied and substantial experience, panelists will offer their perspectives on the generational differences in communication, priorities, and beliefs that warrant not only examination, but adaptation of negotiation strategies. Attendees will leave inspired to tackle their next negotiation with creativity, mindfulness, and generational awareness to achieve swift and beneficial resolutions.


Session 5 – RIP: The Death of the Billable Hour


November 29, 2023 2:30 PM

A panel of industry and law firm leaders will describe their success in developing alternative fee arrangements (AFA) that can replace the billable hour. In AFAs, metrics are used to measure performance and key performance indicators are used for evaluation. With the data available to track legal metrics, the billable hour is not the most useful tool for law firms or clients. Using KPIs, law firms and clients track performance and approve monthly fees that are evaluated and adjusted annually – it’s a win for everyone.