CLM Focus Conference 2026

December 3, 2026

Chicago Marriott Downtown Magnificent Mile
540 North Michigan Avenue
Chicago, IL 60611

Hosted by CLM

Questions? Register

AI, Staffing, and Scale: The Operational Shift Reshaping Claims and Litigation

December 3, 2026 at 8:30 AM-9:30 AM CT

Speaker: Sitar Bhatt

Artificial intelligence (AI), automation, and operational restructuring are transforming claims and litigation organizations, yet many continue to rely on workflows designed for a different era. This session examines how leading organizations are integrating AI into high-volume operations, where human judgment remains essential, and the operational risks of falling behind. Drawing on real-world experience, panelists will share practical insights into redesigning workflows, improving efficiency, and positioning organizations to remain competitive as technology continues to reshape the industry.

Defending Habitability Claims: Strategies for Landlords and Carriers

December 3, 2026 at 11:10 AM-12:10 PM CT

Speaker: Rachel Donnelly

Habitability claims continue to increase in frequency and severity, creating significant challenges for carriers and defense counsel. Effective defense strategies rely on early investigation, strategic expert involvement, and methodologies refined through real-world litigation experience. Panelists will discuss practical approaches for positioning claims for reasonable resolution, reducing litigation risk, and developing proactive defense strategies that can be implemented throughout the life of a claim.

It’s a Battlefield: Using AI to Strengthen Litigation Strategy

December 3, 2026 at 1:10 PM-2:10 PM CT

Speaker: Robert Olson

As plaintiffs’ attorneys increasingly leverage artificial intelligence to accelerate case development, defense teams must adopt new strategies to remain competitive. This interactive session explores how responsible AI implementation, combined with disciplined litigation strategy, can improve early case evaluation, strengthen communication, and support more effective decision-making. Drawing on the OODA Loop framework — Observe, Orient, Decide, Act — panelists will demonstrate practical workflows and real-world examples that help claims professionals and defense counsel respond more strategically while preserving the professional judgment and ethics essential to effective advocacy.

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