Events

April 1 at 10:30 AM-12:00 PM ET

This presentation discusses addressing excessive cost of repair estimates and supplementals presented by the insured’s contractor. It identifies key times in the claim cycle and methods adjusters can use to address disputes by identifying disagreements and effectively communicating their position to the contractor and insured. There will be a discussion of pre-work estimates, estimates submitted post the start of work, final post work invoices, and post work supplementals – to include the use of third-party vendors to manipulate the agreed to scope of repairs. It will also explore what legal options are available to the carrier, both under the policy contract and at law, while avoiding pitfall that can lead to bad faith.

The presentation combines lectures and group discussions to provide the audience with information and relevant case studies on first-party property claims for commercial and personal lines. The PowerPoint will include graphics, photos, charts, and diagrams modified from the original claim files. David Heemann will take the role of the adjuster/insurer and facilitate carrier side components, Jennifer Kalvestran will provide legal insights, and then Pete Fowler will cover technical estimating and repair issues.