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Client Evaluation

It has been our pleasure to serve as your attorneys. We are always working to improve the quality and efficiency of our legal services. We would greatly appreciate your frank input in this anonymous survey. If you do choose to identify the particular matter, you will be entered into our regular drawing for a valuable prize (i.e., IPod, event tickets, etc.).

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Case Name (optional)

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For the questions below please answer on a scale of 1 through 5.

I. SERVICES PROVIDED
1 - The attorney was well informed on the subject matter

2 - Provided a thorough evaluation of my case

3 - Resolved key issues in a timely matter

4 - Provided a creative and helpful solution to my case

5 - Consistently maintained a high quality work product

II. COMMUNICATIONS
1 - The attorney was available and easily accessible

2 - Delivered work product in a timely matter

3 - Returned all telephone phone calls and e-mails promptly

4 - The attorney worked well with everyone in my organization

5 - The Firm’s staff met my expectations for communications and professionalism

III. CASE MANAGEMENT
1 - The attorney managed the matter effectively

2 - I was included in all case management decisions

3 - I was immediately advised of all substantive developments in the case

IV. COST EFFECTIVENESS
1 - The attorney provided cost effective legal services

2 - Worked with me to manage my legal budget

3 - Responded to my billing inquiries promptly

4 - Bills were timely and easy to understand

V. GENERAL IMPRESSIONS
1 - The attorney was helpful to me beyond the specifics of this case

2 - Overall, I would rate the Firm’s services very highly

3 - I would use the Firm’s services again

ANY OTHER COMMENTS OR SUGGESTIONS?

 
 

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