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>Client Evaluation

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For the questions below please answer on a scale of 1 through 5.

I. SERVICES PROVIDED
1 - The attorney was well informed on the subject matter

2 - Provided a thorough evaluation of my case

3 - Resolved key issues in a timely matter

4 - Provided a creative and helpful solution to my case

5 - Consistently maintained a high quality work product

II. COMMUNICATIONS
1 - The attorney was available and easily accessible

2 - Delivered work product in a timely matter

3 - Returned all telephone phone calls and e-mails promptly

4 - The attorney worked well with everyone in my organization

5 - The Firm’s staff met my expectations for communications and professionalism

III. CASE MANAGEMENT
1 - The attorney managed the matter effectively

2 - I was included in all case management decisions

3 - I was immediately advised of all substantive developments in the case

IV. COST EFFECTIVENESS
1 - The attorney provided cost effective legal services

2 - Worked with me to manage my legal budget

3 - Responded to my billing inquiries promptly

4 - Bills were timely and easy to understand

V. GENERAL IMPRESSIONS
1 - The attorney was helpful to me beyond the specifics of this case

2 - Overall, I would rate the Firm’s services very highly

3 - I would use the Firm’s services again

ANY OTHER COMMENTS OR SUGGESTIONS?

 

 
 
 

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